Insurance Portfolio · Claims
Claims
Report a claim
Use the claims instructions in your policy documents. If you need help identifying your insurer, contact our office:
You can also report directly to your insurer. Please give our office the claim information on the next business day.
Claims contacts
CAA Insurance
For automobile and property claims, see CAA Insurance claims information.
Aviva
1-866-692-8482 — 1-866-MY-AVIVA
Have your policy number available and follow the reporting instructions for your coverage.
Economical / Definity Insurance
1-800-607-2424 — Ontario emergency claims
Economical is becoming Definity Insurance. Former Travelers policies use the separate contact below.
Former Travelers home, auto and most commercial policies
Definity now services these policies. If you already have an open claim, continue communicating with your assigned claims professional.
Travelers surety and new home warranty claims remain separate. Use the Travelers claims directory to find the appropriate team.
Intact Insurance
1-866-464-2424 — personal and business claims
Specialty policies may have different reporting instructions. Follow your policy documents or the Intact contact directory.
AIG
Use AIG Canada’s claim reporting directory to select your coverage.
For emergency commercial claims outside business hours, call 1-800-235-8784. This number excludes Accident and Health claims, which use 1-877-317-8060.
Zurich
1-866-345-3454 — business insurance claims
Personal insurance has different contacts. Use the Zurich Canada claims directory or your policy documents.
Other insurers and older policies
For Chubb, Lloyd’s arrangements, Creechurch, RSA, Western Assurance or another name not listed above, follow your policy’s reporting instructions. Our office can help identify the correct contact.
Contacts verified against insurer sources on September 16, 2026. Your policy may specify a product-specific reporting route.